Contact Centre

Customers seek to reach you from many places - you can respond from one.

The way people interact with businesses has changed. Your increasingly technology-aware customers expect to be able to communicate with you whenever they want, wherever they are, using their choice of channel and device.


  • Multi-channel Contact Centre

    Confidently deliver on the quality of service your customers have come to expect with multimedia routing solutions that support the full digital customer experience.

  • Inbound Contact Centre

    Build a foundation for any contact center with the flexibility to grow and expand with business demands.

  • Outbound Contact Centre

    Waiting for customers to contact you is no longer enough. Today’s businesses need to be proactive, not only in customer engagement but also in agent efficiency.

  • Workforce Optimization & Management

    Use our performance management solutions to monitor, measure and manage your contact centers.

  • Interactive Voice Response

    Enable your customers to access and manage their own service experience and ultimately resolve their queries – at a fraction of the usual cost.

  • On-Demand and Cloud Contact Centers

    Get all of the contact center applications you need—without the cost and complexity of having to purchase, install, integrate, maintain and support it all.

Mitel

Enterprise-grade, multichannel, and cloud-ready solution designed to power customer-centric organizations

MiContact Center Business, scales from supporting small, sophisticated business needs to enterprise-grade contact centers. It delivers business value with integrated MiCollab Unified Communications and MiVoice Call Recording capabilities and is an agile solution built to be resilient and highly available.

MiContact Center Business includes:

  • real-time, historical, and customizable reporting tools
  • highly customizable speech-enabled Interactive Voice Response (IVR) routing
  • multichannel workflow routing (email, fax, chat, SMS, and social); outbound dialing and messaging; and integrations with Salesforce.com and other leading-edge Customer Relationship Management (CRM) systems.

Unify

The integrated OpenScape Business Multimedia Contact Center allows you to improve customer service throughout your organisation.

OpenScape Business Multimedia Contact Center features include:

  • intelligent call distribution
  • call number-dependent voice guidance
  • preferred agent and VIP support options